Consumer Code of Practice

NetVelocity is committed to providing quality internet service while protecting consumer rights.

1. Customer Obligations

Customers must use the service responsibly and in compliance with Nigerian law.

2. Service Standards

We aim to provide reliable connectivity with fair complaint handling procedures.

3. Complaints & Support

Customers can reach us via WhatsApp at 0906 587 1086 for support.

4. Consumer Protection

We comply with NCC guidelines to ensure fairness, transparency, and accountability.

5. Dispute Resolution

Unresolved complaints may be escalated to the Nigerian Communications Commission (NCC).